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Terms
Why the terms differ
The fee depends on the current load on a direction. When there are few requests, the fee comes down. When the queue grows, the fee goes up.
Withdrawals and top-ups are counted separately, which is why their terms differ.
Choose a payment service to see its current terms. Go to the cards
The terms depend on liquidity, the load on the direction, the amount being exchanged and a partner's availability. The figure is only locked when a calculation is confirmed.
How it goes
The whole process is clear in advance
Five steps. You can stop at any of them before you confirm.
- Choose a directionTap the payment service you need.
- Enter an amountType the amount you want to exchange.
- Look at the calculationYou will see what you receive and the ways it can be paid out.
- Check the termsCompare the amount, the estimated time and how you receive it.
- Confirm only if it all suits youAfter you confirm, the calculation is locked for a limited time.
Terms
No decisions made blind
Before you confirm, you see what you receive, how it is paid out, the estimated time, and the available city if you chose cash.
- What you receive is visible before you confirm.
- You can change the amount or the direction.
- Until the calculation is confirmed, you are not committed to anything.
- After you confirm, the terms are locked for a limited time.
Receiving
Receive the money the way that suits you
Once you have chosen a payment service, you will see the ways it can be received and the terms for each.
Cities
Cash collection in Ukraine and Europe
Availability depends on the direction and the amount. Once you have chosen a payment service, we will show the available cities and the estimated collection time.
Ukraine
- Kyiv
- Vinnytsia
- Dnipro
- Zhytomyr
- Zaporizhzhia
- Ivano-Frankivsk
- Kropyvnytskyi
- Lviv
- Lutsk
- Mykolaiv
- Odesa
- Poltava
- Rivne
- Sumy
- Ternopil
- Uzhhorod
- Kharkiv
- Khmelnytskyi
- Cherkasy
- Chernihiv
- Chernivtsi
Exact availability and estimated time appear once an exchange direction is chosen.
Europe
Available in selected European cities through a partner network. The exact city and the estimated time appear once a direction is chosen.
Other regions
If your city is not on the list, check availability with an operator before submitting a request.
FAQ
Questions before you exchange
When do I see what I receive?
As soon as you enter an amount — before you confirm anything.
Does tapping a card create a request?
No. It only opens the calculation for that direction.
Can I change the amount or the way I receive it?
Yes, for as long as the calculation is unconfirmed.
When are the terms locked?
After you confirm the calculation, for a limited time.
How do I find out whether cash is available in my city?
Choose a direction and the cash option — the available cities appear in the form.