Privacy Policy

Request details

When you create a request, the details of the transaction are stored: the service and direction chosen, how the money is to be received, the amount and currency, the collection city for cash, and the request number it can be found by.

This is what makes the exchange possible: without it an operator does not know what you want to exchange or on what terms.

Contact details

The site asks for neither a phone number nor an email address. Once a request is created, support continues through PolProcenta's official Telegram, so your Telegram account — and whatever you write there — is the contact in practice.

The details money is sent to, such as a wallet address or a card number, are given in the conversation with a manager, not through a form on the site. They reach the partner making the payout for your request.

Technical data

Like any website, PolProcenta receives the technical data of a request: IP address, device and browser type, and the page you arrived from. This is needed to run the site and keep it secure.

A calculation you have locked is held in your browser's own storage and does not leave it: only the calculation's identifier is sent with the request.

Cookies and advertising tags

The site uses cookies necessary for it to work, and the Google Ads tag. The tag sets Google's own cookies and makes it possible to tell which advertising click a request came from.

What is sent to Google Ads is the fact that a request was created and its number, so the same request is not counted twice. Amounts, payment details and the contents of any conversation are not sent.

The site also uses Google Analytics 4 to understand, in aggregate, how many people visit and how the site is used, and to see which traffic sources bring them. Google Analytics may process technical information about the use of the site. Storage of analytics data is governed by the same consent mechanism as advertising: it is controlled by the analytics_storage parameter, and your choice in the banner applies to it in the same way.

In the events PolProcenta itself sends to Google Analytics we deliberately do not pass email addresses, phone numbers, Telegram usernames, bank details, crypto wallet addresses or any other financial data you enter. Google’s own processing is governed by Google’s terms and policies.

The cookies themselves are covered in a separate document.

Data used for checks

If a request is reviewed, an operator may ask for confirmation — a screenshot from an account, or an answer about where funds came from. You send these on Telegram, and they are used for the review of that transaction.

What may be asked for, and why, is set out on the verification page.

That material stays in the Telegram conversation — the site neither receives nor stores it, so it is kept for a different period than the request data in the system. A manager deletes it from their side of the conversation no later than one month after the request is finished. Where a dispute or review is under way, that period runs until it ends: this material is what a dispute is settled with. It is an organisational procedure — a person deletes it, not the system: the application has no access to the conversation, so it neither deletes it automatically nor can answer for copies left in your own account. You can delete messages in your own chat yourself.

Who the data goes to

Request details are needed to carry the request out. Depending on the transaction, they are handled by:

• the PolProcenta platform itself — to carry out the request;
• the direction's partner carrying out your particular transaction — to provide the details and make the payout;
• the payment systems involved in the transaction;
• hosting and infrastructure providers — where the application runs, its database and protection from attacks;
• the messengers through which a manager is notified of a request and talks to you.

A partner receives only what is needed to carry out that particular request — not your whole profile and not the history of other transactions. Individual partners are not named here: they change without the site changing, and a published list would go stale unnoticed. Separately, the Google Ads tag installed on the site works as described above. We do not sell data and do not pass it on for third-party advertising. Not every third-party service receives your data: exchange-rate lookups and the notifications sent to search engines about new pages carry only rates and page addresses, and nothing about you.

How long request data is kept

Personal data attached to a request is kept for one year after that request is completed, cancelled or expires. The year runs from when the request closes rather than from when it was created: while a transaction is still running, or an enquiry is still being dealt with, the data is needed to work on it.

Once the year has passed, the service automatically removes everything in the request that points to a person: contacts, your comment, internal notes, the referring page and advertising tags. This runs daily on a schedule, without you having to ask.

What remains of the request holds no personal data: its number, direction, amounts, statuses and dates. That is needed for accounting and for the integrity of the system, and it no longer points to a particular person.

Requests about your data

Send requests about personal data to [email protected] — you can put «Privacy request» in the subject line. That way you keep a copy of the enquiry, and it works without Telegram.

Quote the request number: it is how your transaction is found — there is no other way for us to identify it.

A person handles the request, not an automated system: we match the enquiry against the request and delete the personal data by hand. It is not instant — we reply during working hours.

Deletion may be deferred while a request is still being worked on or an enquiry is still open: until the transaction is finished, the contact is what allows it to be finished. Once the request has closed, the deletion goes ahead.

Still have questions

If something here is unclear, or concerns a request of yours, write to a manager on Telegram.

This document describes how the PolProcenta service works. It is not legal advice.

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