Contact
Two official channels, each with its own job. Email suits a formal enquiry; Telegram is for sorting out a request that already exists.
Email — formal enquiries
Complaints, requests about personal data, and any letter you want a copy of. It is also how to reach us without having Telegram.
Telegram — support with a request
Once a request is created, a manager supports the transaction in PolProcenta's official Telegram: checks, payment details, confirmations.
Hours
Support is open 10:00–18:00. Within those hours we usually reply in under 15 minutes.
Address
Ukraine, Kyiv, Illinsky business centre, 3rd floor, office 31If the matter is formal
What we never ask for
We never ask for account passwords, SMS codes, 2FA codes, PINs, CVV codes or seed phrases. Never share this information with anyone.
If a screenshot is needed for a check, hide everything else on it: the full card number, any codes, and anything we did not ask for.